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Current Status


  Workload

  • Normal

  Waiting Time:-

  • 5 to 10 working days excluding weekends and Bank Holidays.

  Note

  • Systems will not be released until testing is 100%

Cards Accepted

Other Payment Options

  • Google Checkout
  • BACS
  • CHAPS
  • Cash
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Returns



Returns
We are realists and accept that on occasions a machine will let us down irrespective of the testing regimes we have in place.

Statistically most faults will arise in the cheaper machines reducing proportionally as the prices increase and component quality improves.  Our current return rate is below 1% and we firmly believe, this is the lowest in the industry.  This reduces our overheads significantly and ensures machines are returned quickly.

We take all hardware faults very seriously and NSYS will resolve any hardware issues in accordance with the Warranty you took out and paid for.

Important Notes -
  • Only Hardware failure is covered under your warranty.  Postage costs, both ways, unless you opted for a Collect & Return warranty, are your responsibility. Ensure you pack your machine securely to avoid damage in transit. Poorly packed consignments will void insurance cover.
  • Software issues are not covered.  Most faults on investigation are software related.  If a machine is returned with a software fault, full labour charges and postal costs will apply irrespective of whether you have a Collect & Return Warranty.
  • Ensure no one else has opened the case to undertake repairs otherwise this will have voided the Warranty. We do not refund costs you may have incurred by third parties in rectifying or investigating hardware faults. 
  • The Warranty covers the Base Unit, Keyboard & Mouse only.  All other peripherals come with their own manufacturers Warranty and any issues must be directed to them. 
  • All issues regarding third party hardware and software, Internet Access etc should be referred direct to the Manufacturers, Internet Service Provider, Programmers concerned.  Obviously we will not accept returns due to the poor workmanship of others.
  • Before returning a Unit, please contact us first for a Returns Number. We can usually arrange collection and insurance for the return journey at a lower figure than you could obtain elsewhere. Ask about details when you call.  Payment of the carriage fees will be down to yourself unless stated otherwise in the warranty.
  • Turnaround times.  We normally endeavour to return the item within 24/48 hours but testing can cause longer delays as can stock availability in some cases. 
  • Request a return either via our Contact Us form (tick Technical Support) or by calling us on the number provided on the Contact Us page.
  • Please refer to the Warranty or Terms and Conditions Sections for full details.
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Telephone: 0845 108 0195

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